Privacy policy
Last updated: October 11, 2024
This Privacy Policy describes how Sea Love Franchise (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sealovefranchise.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
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How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
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What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
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Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details such as your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information such as details included in communications with us when you send a message through the Services.
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Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other data regarding your interaction with the Services.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the [Microsoft Privacy Statement](https://privacy.microsoft.com/en-us/privacystatement).*
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Information We Obtain from Third Parties
We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf.
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How We Use Your Personal Information
We use your personal information for several purposes, including but not limited to:
- Providing Products and Services.
Marketing and Advertising.
Security and Fraud Prevention.
Communicating with You and Improving Our Services.
For more details on these uses, refer to the full Privacy Policy.
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Cookies
For specific information about the Cookies that we use, including those related to our partnership with Shopify and Microsoft, refer to our detailed Cookie Policy.
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Security and Retention of Your Information
Your information is stored securely, but no system is completely impenetrable. We store your information based on various factors, such as your account status and legal obligations.
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Your Rights
You may have certain rights depending on your location, including the right to access, delete, or correct your information. Please contact us to exercise these rights.
Contact Information
If you have any questions about our Privacy Policy or wish to exercise your rights, please contact us at franchise@sealove.com or at:
40 Main Street, Building 13 Unit 135,
Biddeford, ME, 04005, US